Lessons from
inside an agency.

BOPP · Business ownership & property

A Room Full of Doers. An Industry I Still Love.

My reflections on sharing the stage with John Howard, the realities of today’s property market and why I still believe in estate agency.

6 min read

Valuations and client commitment

Estate Agents: Why Are We Still Giving Our Time Away for Free?

Would charging £150 for professional advice mean fewer appointments, stronger instructions and better client relationships? Let’s challenge the numbers.

8 min read

Property market commentary

The Property Market Doesn't Care What You Think Your House Is Worth

Phil Spencer says sellers need to be realistic. I agree — but agents must take responsibility for the expectations they create.

8 min read

Estate agency performance

The Property Market Isn't Dead. But Is Your Estate Agency Making Life Harder Than It Needs to Be?

Nearly a million UK property sales agreed this year, yet estate agents are still blaming the market for poor results. Perhaps it's time to look a little closer to home.

10 min read

Communication and instructions

The instruction you lost because you sent an email

The valuation went well. The follow-up email went out. Another agent got the instruction. Sometimes the missing part is a conversation.

11 min read

Client retention

Your next instruction might be the one you’re about to lose

Before spending more money to win another seller, look closely at the clients who are already wondering whether to leave.

10 min read

Valuations and conversion

The valuation starts before you reach the front door

A full valuation diary feels good. Understanding who you are meeting, why they want to move and what they need is what makes the appointment useful.

10 min read

Fees and profitability

Busy isn’t profit: what cheap fees taught me

A full diary can hide a business that is working hard for too little.

People and owner freedom

Why agency owners become the bottleneck

The habits that help you launch an agency can hold it back as it grows.

Sales and lettings

Your database could be your most neglected source of revenue

Before paying for more attention, examine the relationships you already have.

Profitability and leadership

Revenue Is Vanity. Profit Is Sanity. Cash Is King.

What building an estate agency taught me about revenue, profit and the cash in the bank.